Customer Experience
Connect sales, service, commerce and marketing to your SAP back office, so every customer gets the same good answer.
Customer experience connected to the rest of your business
Customers do not care which system holds their order. They care that the salesperson knows what they bought, that the website shows real stock, and that service fixes the problem the first time.
SAP Customer Experience brings together SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, SAP Emarsys and SAP Customer Data Platform. Its real strength is the link to S/4HANA: prices, stock, orders and invoices come straight from the ERP instead of being copied across.
Data ETL helps you choose the pieces you need, implement them and connect them to your back office. We design around your customer journey first and the software second, and we make sure your teams actually use what we build.
How we help with SAP Customer Experience
From the first click to the service call, connected to the same data.
CX strategy
Customer journey mapping and a roadmap for which SAP CX solutions to use, and when.
SAP Sales Cloud
Leads, opportunities, quotes and pipeline, linked to pricing and orders in S/4HANA.
SAP Service Cloud
Tickets, field service and self-service portals, so customers get answers faster.
SAP Commerce Cloud
B2B and B2C online stores showing live prices, stock and order status from SAP.
Marketing with Emarsys
Personalised email, SMS and app campaigns based on what customers actually do.
Integration and data
One customer profile across channels with SAP Integration Suite and SAP Customer Data Platform.
More SAP cloud services
Business Data Cloud
Bring your SAP and non-SAP data together, keep its business meaning, and put it to work in analytics, planning and AI.
View More →Business Network
Connect with suppliers, carriers and partners on one network, and stop running your supply chain on email and spreadsheets.
View More →Business Technology Platform (BTP)
Extend, integrate and automate SAP without touching the core, on one platform for apps, integration, data and AI.
View More →Business Transformation Management
See how your processes really run, decide what to change, and track whether the change actually worked.
View More →Cloud ERP
Run finance, supply chain and operations on SAP S/4HANA Cloud, with real-time numbers and upgrades that stop being a project.
View More →